Krome Photo Packs

• What's included in the Krome Packs?
• What happens if I don't use all my credits for the month? 
• Can I transfer credits to another account?
• Can I cancel at any time?
• What happens after I cancel?

Important Tips when Placing an Order

• Upload A High Resolution Photo
• Select the Appropriate Menu Options
• Leave Notes to your Editor
• Choosing the Correct Reference Photo

Image Upload Tips

• Digital Photos
• Print Photos

Services Not Offered

• Clothing Changes
• Restoring Sharpness To Very Blurry Images
• Removing Objects in Front of People
• Text Elements
• Very Elaborate Complex Requests
• Sexually Explicit or Offensive Images

Payment

• Pricing
• Payment Methods

Delivery Time

• Turnaround Time

Re-Edits

• Placing Re-Edits
• 1 Free Re-edit Per Order

Refund Policy

• Krome Studio Guarantee

Printing

• Image Resolution
• Third Party Printers

Error Messages and Ordering Issues

• Receiving an Alert Message
• Krome App Issues

Sharing Your Kromed Photos

• TELL-A-FRIEND
• Earn Free Credits

Frequently Asked Questions

• Q: Why is there a logo or signature on my photo? How do I remove the logo?
• Q: What if I can’t find the background in your Lookbooks or I already have a background I want to use?
• Q: I received an alert message on my order – what do I do?
• Q: I’m trying to print my image but it’s saying it’s too low resolution. Can you increase the resolution so I can print it?
• Q: My friend already received her photo back, I’m still waiting on mine, and we placed them on the same day?
• Q: The editor didn’t complete one of my requests; do I still have to pay for a re-edit?

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