Krome Photo Packs
Important Tips when Placing an Order
Image Upload Tips
Services Not Offered
Error Messages and Ordering Issues
Sharing Your Kromed Photos
Frequently Asked Questions
- Q: Why is there a logo or signature on my photo? How do I remove the logo?
- Q: What if I can’t find the background in your Lookbooks or I already have a background I want to use?
- Q: I received an alert message on my order – what do I do?
- Q: I’m trying to print my image but it’s saying it’s too low resolution. Can you increase the resolution so I can print it?
- Q: My friend already received her photo back, I’m still waiting on mine, and we placed them on the same day?
- Q: The editor didn’t complete one of my requests; do I still have to pay for a re-edit?