Our site states that it can take up to 48 hours in some cases to receive your retouched image. While we always strive to deliver images as quickly as possible, our number one priority is to deliver top quality images above all else! We want to make sure we give each order the attention in deserves; therefore your patience is appreciated.
While we handle images in the order they are received, we have a large group of editors assigned to different orders, so delivery times vary depending on the complexity of the order and if additional attention is required before it’s delivered to you. Therefore, if you placed multiple orders on the same day, expect to receive them at different times, since each order is under the care of a different editor.
If after 72 hours, you haven't received your retouched image, feel free to reach out to Support so we can check the status for you.