Q: I received an Error Image message on my order – what do I do?


Based on the message we sent you within the app, if a re-edit is possible, you can re-edit normally within the app.

Click View Orders. Click on the order, then under "More" you will see an option called "Re-Edit".

Tap anywhere on the Yellow Face Error Image to type your request.

If we notified you that we can’t complete your requests, please contact Support for a refund in the form of credits to your account.

Have more questions? Submit a request


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