Frequently Asked Questions
- Q: I received an Error Image message on my order – what do I do?
- Q: I’m trying to print my image but it’s saying it’s too low resolution. Can you increase the resolution so I can print it?
- Q: My friend already received her photo back, I’m still waiting on mine, and we placed them on the same day?
- Q: The editor didn’t complete one of my requests; do I still have to pay for a re-edit?
- Q: If I’m unhappy with my image, why do I have to pay $1.99 for a re-edit?