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  1. Krome Studio
  2. Frequently Asked Questions

Frequently Asked Questions

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  • Q: Why is there a logo or signature on my photo? How do I remove the logo?
  • Q: What if I can’t find the background in your Lookbooks or I already have a background I want to use?
  • Q: I received an alert message on my order – what do I do?
  • Q: I’m trying to print my image but it’s saying it’s too low resolution. Can you increase the resolution so I can print it?
  • Q: My friend already received her photo back, I’m still waiting on mine, and we placed them on the same day?
  • Q: The editor didn’t complete one of my requests; do I still have to pay for a re-edit?
  • Q: If I’m unhappy with my image, why do I have to pay $1.99 for a re-edit?
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